just a way to see what is going on....all the time

Hmm... Let's try that again

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GRADE

84/B-

Breakdown

87/B+


Present



  • Conversion: 61
  • Resolution: 100
  • User Sat.: 84
  • Productivity: 92

Key Performance Indicators

   
(+) User Satisfaction - 4.5
(+) Productivity - Reopen Rate, Created vs Resolved

(-) Conversions - Average 1%
(-) Resolution Times - 2-8 hrs @ 50%

Support Systems

Internal Support Satisfaction

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